1. How quickly are orders shipped?
Orders are processed and shipped the same day they are placed (provided the orders are received by 1pm, CST). Orders placed after 1pm are processed the next business day. Our business hours are 8am - 5pm CST, Monday through Friday.
2. What courier service does Emotiva use?
All Emotiva items are shipped through Fed Ex ground.
3. How long will it take to receive my shipment?
Within the United States, most shipments are typically delivered within 4 business days. For our neighbors to the north (Canada), it takes a little longer due to customs, and the typical time is 10 business days.
4. Will I be able to track my shipment?
Yes. You will receive an automated email with your shipping information. That tracking number is automatically generated through the FedEx system. If you do not receive this number, please contact us.
5. Will my credit card be charged prior to shipment?
Credit cards are charged when an order is processed and shipped, and ONLY then. If you receive a notice saying you've been charged, that means your order has been shipped. Emotiva Audio will never apply a charge to your credit card if an item is not in stock, or back ordered.
1. What is the returned merchandise policy for Emotiva products?
Emotiva offers a 30 day, no questions asked and hassle-free, return policy. Simply call 1-877-EMO-TECH for an RMA number. Once we have received your unit(s), checking to make sure they are intact, we will send you a check for the full purchase amount. It’s that simple!
If within the first 30 days, you decide to return your merchandise, please call us for your RMA number. Repack the unit in its original packaging with all accessories, manuals, etc., and ship it to the address listed below.. Once the unit has been received and inspected, you will promptly be given a refund. The customer is responsible for paying for the return shipping.
2. What is an RMA number?
A Returned Material Authorization Number is issued via phone or e-mail from an Emotiva employee. This number immediately relates us to the information regarding your return. Please have this number clearly indicated on the box.
3. How long is my warranty, and what is covered?
All Emotiva products come with a FIVE YEAR transferable parts and labor warranty. The only exclusion to this is from damages due to neglect or abuse.
Any original owner of an Emotiva processor can purchase a next generation processor at 40% off the standard, listed price (sale pricing, special promotional pricing or special offers do not apply unless specified by Emotiva.). This is applicable for one purchase in a generation, per customer. It cannot be used for a second processor purchase within the same generation, and does not go towards an 'upgrade' to a higher level processor within any generation. It does not apply to stereo preamplifiers or amplifiers, only home theater processors. This is is not a 'trade in' policy. You keep your original processor.
An example...You are the proud owner of an LMC-1, and you wish to upgrade to the new UMC-1. As the original owner, you are eligible for 40% off of the standard listed price. If you wish to wait for the XMC-1, or another model in this generation, or a following generation, this is your option, as there is no time limit on the offer.
2. How do we define a 'generation'?
Emotiva Audio “Generation One" processors are listed as the following models: LMC-1, MMC-1, DMC-1, DMR-1. Emotiva Audio “Generation Two" processors are listed as the following models : UMC-1, XMC-1 Emotiva reserves the right to add, change or delete models or names as it deems prudent. If you are unsure if a particular model is eligible for the offer, please feel free to contact us for clarification.
3. Certificates
Beginning with “Generation Two” home theater processors, the policy listed above will change from being “an original owner” to a certificate based program. Emotiva retains all rights as listed in the previous policy. A “Processor Upgrade Certificate” will be issued for or included with a processor that is eligible or qualifies as determined by Emotiva for this offer. This certificate will be the customer's proof of eligibility in order to receive a discount on future generation processor(s). To redeem the certificate and receive the discount on a future generation home theater processor, it is the holder's responsibility to physically send the certificate to Emotiva. Only originally issued certificates from Emotiva will be honored. The original certificate is transferable in the event of a personal sale or can be gifted. Only the holder of the original certificate is eligible for this offer. No duplicates will be honored and Emotiva reserves the sole right to determine a certificate's eligibility. It is the sole responsibility of the holder to retain the certificate. Emotiva assumes no responsibility or liability to replace lost, stolen or damaged certificates.
4. Why does Emotiva offer this upgrade plan?
Due to emerging and ever changing technologies, home theater processors, like computers, cell phones, etc., become outdated in a relatively short period. Ultimately, the loser in this game is you, the consumer. You're buying a new processor every few years in order to keep pace. We at Emotiva want to help you stay current with new technology (without inflicting serious pain to your wallet), so we have instituted this processor upgrade program. Of course, we hope to earn your continued business and support in the process!
5. Disclaimers
Emotiva reserves the sole right to determine what category or generation a product or model will be assigned to, the purpose of such products, the eligibility of said products for this offer, at what “standard listed price” these products will be offered, sale pricing, promotional offers and their eligibility for this offer.
Emotiva retains the sole right to determine the eligibility of its products as they apply to this offer. Emotiva reserves the right to modify or terminate this offer at any time without prior notice. Certain restrictions and exclusions apply. This offer may not be combined with any other offers and/or discounts.
1. I am having a technical problem - how do I get assistance?
We are happy to offer technical assistance to you in two forms:
1) Email: support@emotivaaudio.com
2) Phone: 877-EMO-TECH. We make every effort to respond or assist you in a timely fashion (emails are usually answered within 24 hours or less during the business week).
2. I'm not having problems with my gear, but did have some questions to ask. Can I still call or email for this?
No problem. Use the same numbers and email address listed above.
3. What do I do if I need to send in a product for servicing?
Call 1-877-EMO TECH for an RMA number and send it to the following address:
Emotiva Audio
106 Mission Court, Suite 101
Franklin, TN 37067
4. Who pays the shipping costs when I send an item to Emotiva to be repaired?
The warranty is for parts and labor. You will need to pay for the shipping to us. As a additional courtesy, we will pay for the shipping back to you. BE SURE to purchase insurance when you ship.
Emotiva is not liable for damages that may incur while an item is en route to us. We insure the item during the return shipment. If possible, shipment in the original packaging is greatly preferred
Emotiva ships primarily within the continental US. If you are interested in Emotiva products and live outside of the continental US, please download the following PDF referring to international shipping conditions.
1. Who is Emotiva Audio?
Emotiva was created by Dan Laufman in 2003. Dan has been involved in contract electronics work for more than 30 years, and he founded Emotiva on a unique business model, featuring high quality, audiophile home electronics equipment at factory direct prices.
2. Can I get Emotiva products in stores?
No, Emotiva sells factory direct only. There is no middleman. We design and manufacture our own amplifiers, processors, receivers, and speakers, and sell them directly to you. You can purchase either through our online store, or by calling 877-EMO-TECH, or 615-771-1224
3. How can Emotiva sell high quality products at such low prices?
Again, this is due to the factory direct business model. This keeps our expenses to a minimum, and allows us to sell high quality, audiophile level equipment at prices that are practically unheard of in the industry.
