1. How quickly are orders shipped?
Orders are processed and shipped the same day they are placed (provided the orders are received by 1pm, CST). Orders placed after 1pm are processed the next business day. Our business hours are 8am - 5pm CST, Monday through Friday.

2. What courier service does Emotiva use?
All Emotiva items are shipped through Fed Ex ground.

3. How long will it take to receive my shipment?
Within the US, shipping usually takes from 2-6 business days, depending on your relative distance to TN. For Canadian orders, it takes a little longer due to customs, and the typical time is 10 business days.

4. Will I be able to track my shipment?
Yes. You will receive an automated email with your shipping information. That tracking number is automatically generated through the FedEx system. If you do not receive this number, please contact us.

5. Will my credit card be charged prior to shipment?
Credit cards are charged when an order is processed and shipped, and ONLY then. If you receive a notice saying you've been charged, that means your order has been shipped. Emotiva Audio will never apply a charge to your credit card if an item is not in stock, or back ordered.

6. Regarding sitewide free shipping within the continental U.S.: What if I live in Alaska or Hawaii?
If you reside in Alaska or Hawaii, please contact Emotiva customer service at 1-877-366-8324 to discuss a prorated shipping fee.

7. Sale Adjustment
If the item you purchased is reduced from its regular price, we will happily accommodate a sale adjustment within 14 days from your order date.  Price adjustments not applicable to merchandise being returned for refund or exchange and/or shipping costs. To request a price adjustment, please call us. Price adjustments do not apply to B-stock items or freight.

Questions? Just give us a call at 1-877-EMO-Tech.

* All orders subject to review and approval.